Privacy Policy

1. Who We Are

HAZEEN GLOBAL LIMITED ("we", "us", "our") is the data controller for personal data collected through the Opulent Singapore website (the "Website"). We are registered in England and Wales under company number 17213152, with our registered office at 60 Seagrave Road, Coventry, United Kingdom, CV1 2AA.

We take your privacy seriously. This Privacy Policy explains what personal data we collect about you, the legal basis on which we process it, how we use it, with whom we share it, and the rights you have in relation to your personal data. If you have any questions or concerns about how we handle your data, please contact us using the details provided at the end of this policy.

2. Information We Collect

We collect the following categories of personal data through this Website:

• Identity Data: First name and last name submitted through enquiry or registration forms.
• Contact Data: Email address and telephone number submitted through our forms.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology used on the devices you use to access this Website.
• Usage Data: Information about how you use and navigate our Website, including pages visited, time spent on pages, and links clicked.
• Cookie Data: Data stored via cookies and similar tracking technologies as described in Section 7 of this policy.
• Communications Data: Any information you voluntarily provide when contacting us via forms, email, or WhatsApp, including enquiry details and travel preferences.

We do not knowingly collect sensitive personal data (special category data) and we do not collect financial payment information through this Website.

3. How We Collect Your Data

We collect personal data through the following methods:

• Direct submission: When you complete and submit an enquiry form, registration form, or contact form on our Website;
• Automated technologies: As you interact with our Website, we may automatically collect Technical Data and Usage Data through cookies, server logs, and similar technologies;
• Third-party sources: We may receive technical data from analytics providers and search engine platforms to help us understand Website performance.

4. Legal Basis for Processing

Under the UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following legal bases:

• Consent (Article 6(1)(a) UK GDPR): Where you have given your explicit consent, for example by submitting your details through a form and agreeing to receive travel guides and consultation from us, or by accepting our cookie policy;
• Legitimate Interests (Article 6(1)(f) UK GDPR): Where processing is necessary for our legitimate interests in operating and improving the Website, preventing fraud, ensuring network and information security, and understanding how visitors use our content, provided these interests are not overridden by your fundamental rights and freedoms;
• Legal Obligation (Article 6(1)(c) UK GDPR): Where processing is necessary to comply with a legal obligation to which we are subject.

5. How We Use Your Data

We use the personal data we collect for the following purposes:

• To provide you with the travel guides, curated itineraries, and informational content you have requested;
• To respond to your enquiries and communicate with you about your travel interests and our services;
• To send you relevant travel information, updates, and educational content relating to Singapore, where you have consented to receive such communications;
• To improve and personalise your experience on our Website;
• To analyse Website usage and performance, and to develop and improve our content;
• To detect and prevent fraud, abuse, or misuse of our Website;
• To comply with legal and regulatory obligations that apply to us.

6. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your personal data with the following categories of recipients in the following circumstances:

• Service providers: Third-party service providers who process data on our behalf, including web hosting providers, email service providers, analytics providers, and CRM platforms. These providers are subject to contractual obligations to protect your data;
• Legal compliance: Where required by law, court order, or other legal process, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of HAZEEN GLOBAL LIMITED, our users, or the public;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, personal data may be transferred to the relevant third party, subject to equivalent privacy protections.

7. Cookies and Tracking Technologies

Our Website uses cookies — small text files placed on your device — to distinguish you from other users, remember your preferences, and analyse how our Website is used. We use the following types of cookies:

• Strictly necessary cookies: Required for the Website to function correctly. These cannot be disabled.
• Analytical/performance cookies: Allow us to recognise and count visitors, understand how visitors navigate around the site, and improve how our Website works.
• Functionality cookies: Used to recognise you when you return to our Website and personalise our content accordingly.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Website. By accepting our cookie banner, you consent to the use of non-essential cookies as described above.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements.

Enquiry and registration data submitted through our forms is typically retained for a period of up to 24 months from the date of submission, after which it is securely deleted or anonymised. Technical and usage data may be retained in aggregated, anonymised form for analytical purposes without limitation.

If you ask us to stop sending you communications, we will retain a record of your contact details and opt-out request to ensure we comply with your preferences going forward.

9. International Data Transfers

As an organisation based in the United Kingdom, your personal data is primarily processed within the UK and the European Economic Area (EEA). Where we use service providers that process data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms approved by the UK Information Commissioner's Office (ICO), to ensure your data receives an adequate level of protection.

10. Your Rights Under UK GDPR

As a data subject, you have the following rights in relation to your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you (a Subject Access Request);
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for us to retain it, subject to certain legal exceptions;
• Right to restriction of processing: You have the right to request that we restrict the processing of your data in certain circumstances;
• Right to data portability: Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to object: You have the right to object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us using the details set out in Section 12 below. We will respond to all legitimate requests within one month. We may need to verify your identity before processing your request.

11. Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with applicable data protection law, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO). The ICO can be contacted at:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk

We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please do contact us in the first instance.

12. Contact the Data Controller

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at:

HAZEEN GLOBAL LIMITED
Data Protection Enquiries
60 Seagrave Road
Coventry, United Kingdom, CV1 2AA
Company No. 17213152
Email: privacy@opulentsingapore.com

We are committed to working with you to resolve any concerns about your privacy in a fair and timely manner.